Refund Policy
Refund Policy
At CycoleHub Tech, we prioritize customer satisfaction and aim to deliver exceptional services in Software Development, Web Development, and Digital Marketing. We understand that there may be instances where you are not fully satisfied with our services. This Refund Policy outlines the conditions under which refunds may be granted.
1. Eligibility for Refunds
Refunds are available under the following conditions:
Service Not Delivered: If the agreed-upon service has not been initiated or delivered within the specified timeframe.
Service Deficiency: If the delivered service significantly deviates from the agreed scope of work or fails to meet the specified requirements.
Cancellation by CycoleHub Tech: If CycoleHub Tech cancels the service due to unforeseen circumstances.
2. Non-Eligibility for Refunds
Refunds are not available under the following conditions:
Change of Mind: If you change your mind after the service has commenced or been delivered.
Delays Caused by Client: If delays are due to the client’s failure to provide necessary information, resources, or feedback.
Completed Services: If the service has been completed and accepted by the client.
3. Refund Process
To request a refund, please follow these steps:
Submit a Request: Send an email to refund@cycolehubtech.com with your order details, the reason for the refund request, and any supporting documentation.
Review and Verification: Our team will review your request and may contact you for additional information or clarification.
Decision and Processing: We will notify you of our decision within 10 business days. If approved, the refund will be processed within 15 business days using the original method of payment.
4. Partial Refunds
In some cases, partial refunds may be issued if a portion of the service has been delivered and accepted by the client. The amount of the partial refund will be determined based on the extent of the completed work and any associated costs.
5. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
Email: contact@cycolehubtech.com
Phone: +234 916-490-0986 OR +1 771-213-3289
Thank you for choosing CycoleHub Tech. We appreciate your business and are committed to providing you with the highest quality of service.
This Refund Policy is effective as of 12/08/2023. CycoleHub Tech reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on our website.